Frequently Asked Questions
I want a sail. What should I do next?
HOW MUCH WIND WILL YOUR SHADE SAIL WITHSTAND?
All of our commercial structures are designed and fabricated for 90kms wind loads or more if specifications required.
WHAT TO DO DURING THE CYCLONE SEASON?
DURING THE CYCLONE SEASON (NOV – APRIL EACH YEAR)
Once the meteorological station announces a cyclone warning Class 2 in Mauritius, Stretchtek strongly advises its customers to remove their shade and waterproof sails to avoid being damaged with the cyclonic winds that might occur.
It has always been our advice and messaging that shade sails removal are solely the responsibility of our customers as the service cannot be offered by Stretchtek unfortunately because of the large amount of installed sails around the island. However, it is possible to have your sails taken down before the cyclonic period and have them re-installed (with a fee) after all cyclone warnings have been removed.
To note that after a cyclonic event, the scheduling of re-installation will be communicated to the customer and might take some time due to high demand.
CONTACT DURING THE CYCLONE
During a cyclonic event our website and phones will be manned to assist our valued customers.
It is also our view that our customers be alert to the cyclone season and plan for any cyclone “watch and warnings”.
However, note the following:
- Limited staff will be able to take calls
- We will endeavour to answer all calls
- Emails may not be checked until the meteorological services or relevant authorities have declared it safe to return to work.
Any request for repairs or replacement are to be directed to info@stretchtek.mu - All other enquiries should be directed to info@stretchtek.mu and these will be actioned as soon as practically possible.
Please contact info@stretchtek.mu for current prices of removal and re-installation of shade sails.
BENEFITS OF THE SHADE SAILS?
Shade sails transform a simple outdoor area into a dynamic, eye-catching environment. Their simple yet stylish appearance is used in both home and commercial applications and will compliment a variety of architectural approaches.
- Fabric blocks up to 99% of the sun’s harmful UV rays
- Creates an inviting outdoor environment shaded from the sun and the rain.
- Helps prevent sunburn and skin cancer
- Economical and attractive shelter from the sun
- Does not dry rot or mildew
- Allows greater use of patios, decks, porches, swimming pools, etc.
Shades furniture, garden plants, and playground equipment from the sun - Draws attention and increases traffic in commercial and retail areas
- Available in a wide variety of attractive colours
- Virtually maintenance free alternative to awnings, canopies, or umbrellas
SHADE SAILS VS WATERPROOF SAILS
Thanks to note that in any cases, the option of using waterproof sails will only be advised after establishing that there won’t be any risk factors due to the wind load or water evacuation.
If during the site visit we have confirmed that it is a safe option, we will definitely offer it.
By default, structures will be fabricated using the standard fabric with +- 88% water runoff.
Waterproof cloth is approximately 30% more expensive than standard fabric and is available only in limited colours
CAN YOU GIVE ME A FREE ESTIMATE AND DESIGN?
Stretchtek offers a 3D Design Simulation service free of charge together with the quotation.
CAN I DOWNLOAD A BROCHURE?
In our Contact Us section, send us a message explaining what you are specifically looking for.
In order to give you an estimated quote for you to see if it fits your budget, we highly recommend you to give us approximate dimensions and upload pictures of the areas that you wish to get covered.
If the quote fits your budget, we will contact you to schedule a proper site visit and work on a 3D design that meets your requirements.
All of our commercial structures are designed and fabricated for 90kms wind loads or more if specifications required.
DURING THE CYCLONE SEASON (NOV – APRIL EACH YEAR)
Once the meteorological station announces a cyclone warning Class 2 in Mauritius, Stretchtek strongly advises its customers to remove their shade and waterproof sails to avoid being damaged with the cyclonic winds that might occur.
It has always been our advice and messaging that shade sails removal are solely the responsibility of our customers as the service cannot be offered by Stretchtek unfortunately because of the large amount of installed sails around the island. However, it is possible to have your sails taken down before the cyclonic period and have them re-installed (with a fee) after all cyclone warnings have been removed.
To note that after a cyclonic event, the scheduling of re-installation will be communicated to the customer and might take some time due to high demand.
CONTACT DURING THE CYCLONE
During a cyclonic event our website and phones will be manned to assist our valued customers.
It is also our view that our customers be alert to the cyclone season and plan for any cyclone “watch and warnings”.
However, note the following:
- Limited staff will be able to take calls
- We will endeavour to answer all calls
- Emails may not be checked until the meteorological services or relevant authorities have declared it safe to return to work.
Any request for repairs or replacement are to be directed to info@stretchtek.mu - All other enquiries should be directed to info@stretchtek.mu and these will be actioned as soon as practically possible.
Please contact info@stretchtek.mu for current prices of removal and re-installation of shade sails.
Shade sails transform a simple outdoor area into a dynamic, eye-catching environment. Their simple yet stylish appearance is used in both home and commercial applications and will compliment a variety of architectural approaches.
- Fabric blocks up to 99% of the sun’s harmful UV rays
- Creates an inviting outdoor environment shaded from the sun and the rain.
- Helps prevent sunburn and skin cancer
- Economical and attractive shelter from the sun
- Does not dry rot or mildew
- Allows greater use of patios, decks, porches, swimming pools, etc.
Shades furniture, garden plants, and playground equipment from the sun - Draws attention and increases traffic in commercial and retail areas
- Available in a wide variety of attractive colours
- Virtually maintenance free alternative to awnings, canopies, or umbrellas
Thanks to note that in any cases, the option of using waterproof sails will only be advised after establishing that there won’t be any risk factors due to the wind load or water evacuation.
If during the site visit we have confirmed that it is a safe option, we will definitely offer it.
By default, structures will be fabricated using the standard fabric with +- 88% water runoff.
Waterproof cloth is approximately 30% more expensive than standard fabric and is available only in limited colours
Stretchtek offers a 3D Design Simulation service free of charge together with the quotation.